Postage

Postage and handling is not included in the cost of any products and will be added to purchases that are posted. There will be no postage on NLP Training courses, workshops or seminars.

All products will be posted within 2 days of the order - estimated time of delivery if you are in Australia is 3-7 days. Outside of Australia is 1-3 weeks.

All purchased items are posted from Sydney, Australia and we are able to ship throughout the world. Postage calculated when shopping online is for within Australia only and is posted utilising the services of Australia Post. Expedited services including next day delivery are available upon request.

Postage is calculated as follows:  
  - In Australia: $5.00 base fee (1st item) plus $2.00 for each additional item.
  - Outside Australia: $10 base fee (1st item) plus $3.00 for each additional item     

Customer Service Policy

Anything NLP is committed to providing exceptional customer service and quality products. We endevour to make sure that all items listed on our website are currently in stock and pricing is true and accurate. Stnardard delivery timeframes are within 3-10 business days; in the event that an ordered item is not avaliable or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Returns

Your satisfaction is fully guaranteed. If you are not satisfied with a product you have purchased simply return it within 14 days of purchase and we will gladly exchange it or refund your entire purchase.

For refunds regarding NLP courses, workshops and seminars please see the Institutes Terms & Conditions for these services.

Video Notice

Most of the audio CD's and training DVD's have been taken at actual seminars. These are real people in unrehearsed situations from their lives, not actors. As such, the quality of the recordings is genuine not Hollywood style.

DVD's that originate from the United States are in DVD-R NTSC format. NTSC DVD's are playable in most DVD players made in 2001 and newer. In Australia, there are some older television sets which will not play the NTSC format. If in doubt, check your player's manual or with the manufacturer.

CD's are standard CD audio format.